Privacy Policy

Scope

This Privacy Policy explains how SVR FLOORS (“we,” “us,” or “our”) collects, uses and shares information when you visit our website, request an estimate, complete a contact form or otherwise communicate with us about flooring-related services.

Information We Collect

Information you provide

• Contact details such as your name, phone number, email address and property address if you provide them.
• Project details such as the type of flooring work you are interested in, room conditions, scheduling preferences and any notes you send us.
• Messages and correspondence you send through our forms, by email, by phone or by text.

Information collected automatically

• Device and usage data such as browser type, pages viewed, approximate location information, referring pages and general visit behavior.
• Log data such as IP address, timestamps and technical details commonly collected by web servers for security and diagnostics.

How We Use Information

We use the information we collect to:

• Respond to inquiries, schedule appointments and provide estimates or project-related updates.
• Review project needs and communicate about services that may fit your request.
• Improve our website, customer experience and day-to-day business operations.
• Maintain site security, reduce spam, prevent fraud and troubleshoot technical issues.
• Communicate with you about your request, follow-up questions or related service matters.

How We Share Information

We may share information in limited situations, including:

• Service providers that help us operate our website, communications or business systems, such as hosting, website forms, spam protection or email services.
• Legal or safety reasons when disclosure is necessary to comply with applicable law, enforce our rights or protect the safety, property or interests of our business or others.
• Business transfers if our business is involved in a merger, acquisition or sale of assets, in which case information may be transferred as part of that process.

We do not share personal information more broadly than is reasonably necessary for the purposes described in this policy.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to help pages function properly, understand general website usage, improve site performance and support features such as embedded maps or forms.

Some tools or embedded content may be provided by third parties and may place their own cookies or collect information according to their own policies. You can usually control cookies through your browser settings, though disabling some cookies may affect site functionality.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to requests, maintaining business records, supporting customer communication, resolving disputes and complying with legal or tax obligations.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. These may include rights to request access to personal information, request correction of inaccurate information, request deletion of certain information, or object to or restrict certain data uses where applicable.

To make a privacy-related request, contact us using the details below and include “Privacy Request” in your message. We may need to verify your identity before completing certain requests.

Do Not Sell or Share

We use personal information primarily to operate our website, communicate with potential customers and support business operations. If you have questions about how your information is used or shared, contact us and we will respond in accordance with applicable law.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review and address the matter appropriately.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the latest revision. If material changes are made, we may provide additional notice on the website where appropriate.