Terms & Conditions

Acceptance of Terms

These Terms & Conditions (“Terms”) govern your use of the SVR FLOORS website and your requests for flooring-related services from SVR FLOORS (“we,” “us,” or “our”). By accessing our website, contacting us, requesting an estimate or scheduling service, you agree to these Terms. If you do not agree, please do not use the website or request services through it.

Services, Estimates & Scope

SVR FLOORS provides residential flooring-related services, which may include flooring installation, replacement, floor leveling, subfloor-related repair work, damage-related flooring removal and related preparation services. Information on this website is provided for general informational purposes and may not reflect every project condition, substrate issue, material limitation or room-specific requirement.

Estimates and project review

• Phone, email or website estimates are preliminary and based on limited information.
• Final pricing and scope may require on-site review, measurements, substrate inspection or confirmation of room conditions.
• We may recommend repair, preparation, leveling, replacement or an adjusted installation plan based on what is discovered at the property.

Scheduling, Access & Cancellations

Cancellations and rescheduling

If you need to cancel or reschedule, please notify us as early as possible. We reserve the right to charge a reasonable trip, consultation or service fee for late cancellations or no-shows where applicable, especially when time has been reserved specifically for your project.

Materials, Existing Conditions & Site Issues

Flooring projects often depend on existing room conditions that are outside our control before work begins. This may include substrate movement, moisture history, structural weakness, prior non-standard repairs, inconsistent patches, old adhesive conditions, uneven transitions or room-to-room height differences.

• Material performance depends on proper site conditions, room preparation and suitability of the selected flooring for the space.
• We are not responsible for pre-existing hidden conditions that were not visible or discoverable through reasonable review before work began.
• If additional corrections are required to support the requested flooring properly, those items may be treated as added scope.

Pricing & Payments

• Pricing may be provided as a fixed project amount, a labor-and-materials amount, or another written scope-based pricing structure depending on the work.
• Payment is due according to the terms stated in your estimate, invoice or approved project agreement.
• You are responsible for any approved added scope, ordered materials, permit-related costs, disposal costs or other project-specific charges where applicable.

Additional work

If conditions are discovered that require additional preparation, repair, removal or material adjustment, we will communicate the revised scope and pricing before proceeding whenever reasonably possible. We will not move forward with material changes to the project without your approval except where immediate action is reasonably necessary to protect the room, prevent further damage or stabilize unsafe conditions.

Workmanship & Warranty

We stand behind our workmanship. Any workmanship warranty applies only to the labor we performed, under normal residential use and proper conditions. Manufacturer warranties, if any, apply separately to materials, flooring products, trims, underlayment or other components and are not the same as our labor warranty.

Warranty exclusions

• Issues caused by pre-existing structural movement, substrate instability, moisture intrusion, water damage, misuse, neglect or abnormal site conditions.
• Problems related to work altered, removed or affected by third parties after our work is completed.
• Natural expansion, contraction, wear patterns, color variation, normal product characteristics or limitations inherent to the selected flooring material.
• Adjacent or underlying conditions outside the approved project scope.

If you believe there is a workmanship-related issue, contact us promptly so the condition can be reviewed in a reasonable timeframe.

Website Use

You agree to use the website for lawful purposes only. You may not interfere with the website’s operation, attempt to gain unauthorized access, use the site to transmit malicious code, or use the website in any way that could damage, disable or impair the site or related services.

Third-party links and tools

Our website may include links or embedded tools provided by third parties, such as mapping, forms or analytics services. We are not responsible for third-party websites, tools or services, and your use of them is subject to their own terms and policies.

Calls, Texts & Email

By contacting us, you consent to receive communications from us by phone, SMS/text or email related to your request, appointment, project, estimate, scheduling updates or follow-up matters. Message and data rates may apply depending on your carrier or plan. You may request that we stop non-essential communications at any time.

Limitations of Liability

To the maximum extent permitted by law, SVR FLOORS is not liable for indirect, incidental, special, consequential or punitive damages arising out of or related to your use of the website or our services. Our total liability for any claim related to a specific project or service is limited to the amount paid for the specific service giving rise to the claim, unless otherwise required by applicable law.

Some jurisdictions do not allow certain limitations of liability, so portions of the above may not apply in every circumstance.

Privacy

Our collection and use of personal information is described in our Privacy Policy. By using our website or requesting service, you acknowledge that you have reviewed or had the opportunity to review that policy.

Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Your continued use of the website or continued interaction with us after updated Terms are posted constitutes acceptance of those updated Terms.